One flat price for the whole business.

Free covers the essentials with limits on how many customers and properties you can store. Pro removes those limits and adds Route Planning, the full Reports & Taxes section, and data export. You can see a full side-by-side comparison on the Billing tab in Settings.

Yes — every new account automatically gets a 14-day trial of Pro the moment you sign up, no card required. You only enter payment details if and when you choose to subscribe.

If you haven't subscribed, your account simply drops to the Free plan's limits — nothing is deleted, locked, or auto-charged. You can subscribe to Pro at any time afterward to unlock everything again. We also email you about three days before the trial ends, and once more after it has, and a short notice appears at the top of the app during those days, so it never comes as a surprise.

Billing is handled entirely through Stripe's secure checkout, which accepts major debit/credit cards. There are no setup fees — you're only ever charged the plan price you see on the Billing tab.

Go to Settings → Billing. "Upgrade to Pro" or "Manage Billing" takes you to a secure Stripe-hosted page where you can change or cancel your subscription at any time — nothing about your data is affected if you cancel, you just drop back to Free plan limits.

The Business plan is Pro plus logins for your team: $95 a month or $950 a year for you and up to two other people you invite (a Manager or a Team Member). Everyone signs in with their own email and password and works in the same business account, according to their role. Everything Pro includes is included for the whole team. To invite someone, go to Settings → Crew & Team → Team Logins. You are responsible for the people you invite, so remove anyone who should no longer have access.

Each person beyond the three included needs an extra seat, which you add yourself under Settings → Crew & Team → Team Logins → Add seat. You choose whether that seat is billed monthly ($30) or yearly ($300); it is charged in full, plus any sales tax, when you add it, and renews on its own date until you cancel it. Nothing is ever charged just because someone accepts an invite. If a renewal payment for a seat fails, the person in it keeps their access while the payment is retried, and we email you so you can update your card.

Yes, any time — go to Settings → Billing → Manage Billing and choose the other billing cycle. It takes effect immediately: switching to yearly charges you the prorated difference right away, and switching back to monthly credits any unused prepaid time toward your future charges (rather than a cash refund) until it's used up. On the Business plan, switching the plan's cycle changes only the plan itself; each extra seat keeps the cycle you chose for it.

If you're charged twice for the same billing period, charged the wrong amount, or charged after your cancellation already took effect, we'll refund that charge — reach us through the Support page in the sidebar within 60 days with your account email, the date and amount, and what happened. If we ever stop offering Thickit, or close your account for a reason other than breaking our Terms, we'll refund any unused prepaid time. Beyond those cases, subscription fees already paid aren't refundable, though we may still issue a refund or account credit at our discretion. This is about your own Thickit subscription — for payments your customers make to you through Online Payments, see the next question.